Delivery

Frances Wadsworth Jones delivers to all destinations worldwide.

Delivery charges are as follows:

UK POSTAGE & PACKING - £8 per delivery
INTERNATIONAL POSTAGE & PACKING - £20 per delivery

Please note that these charges only include delivery. Non-EU customers will be responsible for any additional import duties or local taxes.

All deliveries require a signature. If you are unable to sign for a delivery a calling card will be left and a new delivery/collection may be re-arranged. Delays to your delivery caused by the delivery companies used may be out of our hands, but please let us know of any issues and we will do our best to resolve.

As all pieces are made to order, please allow 4 - 6 weeks for delivery within the UK and 6 - 8 weeks for delivery outside of the UK.

We will endeavour to deliver each piece as soon as possible. For special requirements, please contact studio@franceswadsworthjones.com and we will try our best to accomodate your request.


Returns

As each Frances Wadsworth Jones piece is made to order, we can only offer to refund or exchange an item if it is deemed faulty. In the unlikely event of receiving a faulty or damaged item please contact us within 7 days of receipt to let us know of the problem.

We will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of exchange.

The faulty item will need to be returned and subject to inspection before we are able to offer an exchange or refund. The item should be returned using a trackable insured shipping service. It should be securely packaged with your name, delivery address, contact number and email address.

We are unable to accept responsibility for the non-arrival of returned goods.

We will only refund for the costs of postage if the item is seen to have been returned because it is faulty.


Guarantee

All items of Frances Wadsworth Jones jewellery come with a 1 year guarantee and will be repaired free of charge (inclusive of shipping) within this period if damage occurs under normal conditions of wear. We reserve the right to judge the conditions under which the piece has been damaged.

After this period, goods will be repaired and charged on a case by case basis.